Someone was asking me yesterday – How are you working from home and How are you able to stay afloat during COVID 19.
This made me think and realized the following:
-Two years back, We decided to go paperless as we realized online was the future. It was not an easy task but thankfully by February 2020, we had shifted 80% of our transactions to online and now it is 100% online.
-We had starting enabling our customers for online payments since last 4 years. It is not an easy task to change habits. At times, lot of them were not able to do it, our team enabled them do it step by step. And, now they Thank us for the same.
– Though our support / customer care team was working from desktops from office, but when we realized the situation in First week of March that people will not be able to come to office – we had one spare laptop in office and second was arranged by requesting our teenage son Hargun to sacrifice his laptop , in return he got one of the office desktop so that his continuity is there. Believe me, it was not an easy thing to convince a teenager to let go of his laptop. This helped us to facilitate work from home.
– We have policy of Covering all our employees with Health insurance plans to take care of unforeseen circumstances including our driver bhaiya – Gagan. This helps them to be at peace and we are also at peace specially in times like these.
– Today, all above proved to be a blessing, otherwise we would have been forced to compromise on our service standards for which we are known and trusted for. Things would have been different.
Stay Safe, Take Care.
About the author: Gurleen Kaur Tikku is a Financial Consultant and devotes her time to her company www.hareepatti.com. She has done her Bachelors in Finance and Investment Analysis(BFIA) from College of Business Studies(CBS, Delhi) and MBA from IMT, Ghaziabad.. She can be Contacted at [email protected]